Where can I find size & fit advice?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.
Can I cancel my 5WAY order or make changes to it?
Yes. Contact our Customer Service Advisors to do so. We're unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Find out more in our Return & Refunds Policy.
If you ordered a made-to-order item, we can only accept cancellations up to 48 hours after you placed the order.
When will my card be charged?
If you pay by debit card or PayPal, 5WAY will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.
Will my personal details stay safe?
How much will I be charged for shipping?
This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout.
When will I receive my item and how can I track delivery?
Once your order is confirmed, we'll dispatch it within 3-5 business days. Delivery takes 2-7 business days, depending on your location and chosen shipping method. If you ordered from multiple 5WAY partners, your items will arrive separately and you'll receive separate delivery notifications.
Tracking information and an estimated delivery date will be provided.
What is 5WAY’s returns policy?
We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date. To create a return, send us an email to email@example.com
It's best to book your collection within 7 days of delivery — this is to ensure your package arrives within the required time frame. We are unable however, to process exchanges, and all returned pieces must be unworn, undamaged and unused, with all tags attached with its original packaging. You can find more info on returning an order in our Returns & Refunds Policy.
How do I package my item for return?
Simply follow these steps to prepare your item:
1. Place any unwanted items with original packaging inside the original packaging.
2. Attach the return label and a signed copy of the return note to the outside of the package. Please do not attach any labels to an item’s branded box.
3. If you are returning to multiple locations, please pack the items separately for each of our partners, with a corresponding return label attached to the outside of each box.
Find out more about preparing your parcel for a return.
When will I receive my refund?
Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.
You can follow the progress of your package with our courier using the tracking number assigned to your returns label. As soon as it's and accepted by our partner we will send an email to confirm your refund.
To ensure your refund is as quick as possible, it needs to meet the conditions of our Returns & Refunds Policy.